Beachbody Customer Service Part 2; Yes that will works fine for me

And here we have it, folks.  Part 2.  I thought about summarizing it, but there are just too many good parts I didn't want to leave out.

Response
Thanks for taking the time to chat with us. Please see below for a transcript of today’s chat session.
Discussion Thread
Chat Transcript	02/07/2013 10:11 AM
[09:29:47 AM] Thank you for contacting Beachbody, my name is David Alexander. If at any time you feel you're not receiving excellent service or feel unsatisfied with what I am doing, please let me know immediately and I will do all within my power to accomplish your request. How may I help you? [09:30:43 AM] Breanne Clark: I would like to cancel my order or Insanity that was placed almost 4 weeks ago. I still have not received it because they shipped it to the wrong address and I already tried to get this resolved once. [09:30:54 AM] Breanne Clark: for Insanity [09:31:31 AM] Breanne Clark: I have moved on to another workout plan and will return the product if I do recieve it [09:31:35 AM] David Alexander: Breanne, I am sorry to hear that. [09:31:46 AM] David Alexander: However, I can certainly help you with that. [09:31:53 AM] David Alexander: Could you please verify the following information so I may locate your account? -Billing Name (first and last) -Billing Address -City, State, & Zip code  [09:32:07 AM] Breanne Clark: Billing name: Breanne Clark [09:32:22 AM] Breanne Clark: Derby, KS 67037 [09:32:37 AM] David Alexander: Thank you for providing me with the required information. Please give a moment while I look into your records. [09:37:33 AM] Breanne Clark: hello? [09:37:52 AM] David Alexander: Breanne, Yes I am here. [09:41:19 AM] David Alexander: Please bear with me as ny system is slow. [09:41:24 AM] David Alexander: *my [09:41:49 AM] David Alexander: Thank you for your patience. [09:43:30 AM] David Alexander: I see that you have already contacted our customer service regarding your wrong delivery issue. [09:43:51 AM] Breanne Clark: yes. 2 weeks ago [09:44:52 AM] David Alexander: I am sorry for the inconvenience you have experienced. [09:46:08 AM] David Alexander: I see that we have refunded $10 form the product price on 01/23/2013 [09:47:14 AM] Breanne Clark: shipping is $24.95. He gave it to me for 10 or $11 for being military which was nice, but it's nothing for wating a month for the product. I would like to cancel my order. I am not happy that Beach Body made the mistake and isn't willing to give me a greater discount or find another way to correct the problem. [09:47:56 AM] Breanne Clark: I gave my shipping address 3 times over the phone. It is not my fault that it was shipped to the wrong location and it isn't up to me to correct it [09:48:40 AM] Breanne Clark: he also said he was going to refund my shipping for my previous order for P90X, which I never recieved [09:49:16 AM] Breanne Clark: he offered free shipping on a future product, but I do not plan on ordering anything else so he offered the refund on the P90X shipping. but then didn't process it [09:49:40 AM] David Alexander: I do understand your concern. [09:49:46 AM] Breanne Clark: the bottom line is that it simply does not fit into my training anymore [09:50:20 AM] Breanne Clark: and I am not going to keep getting charged for a product I do not have [09:50:50 AM] David Alexander: I will go ahead and request a refund for the amount $128.42. The refund will be processed within 24 hours. Please allow an additional 72 business hours for your financial institution to post the credit to your account. [09:51:01 AM] David Alexander: Will that works fine with you? [09:51:56 AM] Breanne Clark: well as far as I know I haven't been charged the next 2 payments yet [09:52:29 AM] Breanne Clark: a refund of whatever has been charged for Insanity and cancellation of future payments is all I want [09:53:16 AM] David Alexander: Please be noted that I will go ahead and request a refund for the amount $128.42 for your Inasnity order. [09:53:36 AM] Breanne Clark: ok [09:55:56 AM] David Alexander: I am really sorry for the misinformation that I have provided. [09:57:10 AM] David Alexander: I see that you have only billed $60.03 on 01/16/2013 for Insanity DVD package. [09:57:29 AM] Breanne Clark: yes. [09:57:42 AM] David Alexander: It seems that we have already refunded $11.51 on 1/23/2013. [09:58:07 AM] David Alexander: The refund will be $48.52. [09:58:26 AM] Breanne Clark: ok [09:59:16 AM] Breanne Clark: the last time the tracking info was updated was 6 days ago, so I don't know where it is. I will ship it back when I get it. [10:00:24 AM] David Alexander: Breanne, yes sure. [10:00:31 AM] David Alexander: Is there any thing else I may help you with today? [10:01:59 AM] Breanne Clark: if customer feedback matters, I didn't originally mind paying a lot of money for this product. but for a lot of money, I expect timely delivery and good customer service. no one has even offered to let me keep this product for a discounted price, so it seems this company does not care about their customers or really believe in the product. that is all today [10:02:12 AM] Breanne Clark: thank you [10:02:49 AM] David Alexander: I am sorry, If you feel in this way. [10:02:56 AM] Breanne Clark: I do [10:03:39 AM] David Alexander: We certainly do not allow any customers to go unsatisfied. [10:04:20 AM] David Alexander: Breanne, Please give me a minute while I have a word with my supervisor. [10:06:37 AM] David Alexander: Thank you for your patience. [10:07:17 AM] David Alexander: I just had a word with my supervisor. [10:09:27 AM] David Alexander: We are really sorry for the inconvenience caused to you. It seems that the order has been return back to our warehouse due to incorrect address. However, we have processed a complete refund for this order as a inconvenience caused to you. Also, I will forward your valuable feedback to our team. [10:10:36 AM] Breanne Clark: ok. so I was waiting and waiting for nothing. that is even more frustrating that no one told me it was returned. [10:11:02 AM] Breanne Clark: ok, thank you for processing the refund and I hope these situations are handled better in the future because it is truly disappointing [10:11:47 AM] David Alexander: Thank you for your understanding.  [10:11:47 AM] David Alexander: Thank you for chatting. Good luck with your fitness goals! And don't forget to visit us at http://www.beachbody.com DON'T FORGET TO VISIT YOU AT BEACHBODY.COM, HUH? Excellent. Glad I got that taken care of.  Idiots.